MOTOTRBO™ Software and Preventive Maintenance

In 2020 Motorola has changed the a number of things that impact your software maintenance plans.

Specifically, the numbering system has changed in 2019 we had the R02.10.nn releases for the system firmware. But starting in 2020, MOTOTRBO System Release versions will be formatted as M.YYYY.RR (M = MOTOTRBO systems, YYYY = year, RR = sequential release number for that year). So this release which would have been R2.11 under the old system is M2020.01.

Additionally, with the start of 2020 Motorola is now enforcing Software Update Management (SUM).

From M2020.01 onwards only products (i.e. MOTOTRBO radios, repeaters and CMSS) which are either in warranty or covered by a service package will accept software updates. Software Update Management (SUM) was introduced with the R2.10 system release and provides products with built-in intelligence to determine if they are eligible to accept a software update. Products on prior releases must therefore be upgraded to an R2.10 system release and be eligible to accept a software update before they can be upgraded to M2020.01 onwards.

When a service package is purchased, a SUM license is issued and pre-registered (in the Motorola Solutions licensing database) to the product serial number. The SUM license is then available for retrieval and activation in the product using Radio Management (RM) or the Customer programming Software 2.0 (CPS). Once a SUM license has been activated in a product, that product is then eligible to accept software updates for the duration of the MOTOTRBO Service Package.

Note: Selected radio models shipped since 18-Nov-2019 with enhanced warranties are eligible to accept software updates for a period of up-to 5 years.